Backmarket return policy. If it came cracked you have to tell them within 3 days of delivery. Date of experience: May 22, 2024. Jun 28, 2023 · Whether you're looking to sell your old phone for cash or trade it in for an upgrade, our trade-in process at Back Market makes it easy for you to save. Can anything be done? Order cancellations What if I change my mind about the item within the first 30 days? I was charged for an order but I can't find it in my account; Why was my order cancelled ? Refunds How do refunds work? If you’ve been fully refunded, you’ll see a banner labeled “Refunded order” on the purchase in your order history. Sell your Apple iPhone X. For more information regarding custom policies, please contact your country's local customs office. The seller, however, created a shipping label but failed to actually send a new phone within the stipulated three-day window. Place your order details inside the return package. The app also lets you run a diagnostic of the phone to see if everything’s in order. Q. Use packing materials such as bubble wrap to secure the item in the box. If the seller is unable to repair or replace your item, they’ll automatically refund you. Once we approve the return request, a tracking number for proof of return must be provided to our team within 7 days. SOH is the available battery capacity compared to the original battery’s Re-stocking fees. Mar 10, 2022 · Back Market will send you a tracking number within 24 hours of purchasing. BBB File Opened: 11/14/2018. Not sure what you need? Here's how to contact us for help. Example: Credit Card, EBT/SNAP Card or Cash. Aug 2, 2016 · How to Design a Return Policy. Durability scores are high, and chances of encountering technical issues are very small. Up to 5 business days for repairing laptops and bulky items. Other renewed electronics sold on Back Get a reply within 24 hours from Monday to Saturday. All you have to do is reach out to us. I also added protection and extended warranty for just 20 bucks. Fee amount. If you don’t see your preferred store as an option, your item or delivery ZIP code may not be eligible for return at Whole Foods Market. Updated. We encourage you to leave a comment regarding your experience requesting a return or refund from World Market so others can benefit from what you learned. Please allow 5 to 10 business days for all returns to process. Get a reply within 24 hours from Monday to Saturday. They're available from Monday–Friday 7:00 AM–10:00 PM CST; and Saturday–Sunday 8:00 AM I would say return it as your screen is a cheap replacement screen. Ship it to the seller. I received my device within 2 days of making the order. Buy the best refurbished smartphones, laptops and tech on Back Market, at up to 70% cheaper than buying new! Free delivery - 12 month warranty - secure payments - 30 day returns. No site is 100% scam free. Use the links to the left to learn about our policies, or contact us by chat or email with any questions or suggestions. 5. Good Condition (Grade B) • Good: Light signs of wear. 1. Headquarters. A return policy advises clients about what items can and cannot be returned, as well as the time frame for which returns are permitted. com. Packages typically take 1 to 3 days to be delivered. 3. MacBook - Up to $1,400. If an item you received from Walmart. We'll respond within 1 business day with instructions, troubleshooting tips, or any other info you might need Below, you'll find the most frequently asked questions regarding receiving refunds instead of repairs or replacements. Open your conversation thread with Back Market Customer Care. To ensure your in-store item may be returned, review the exceptions on our corporate Return Policy page. The seller was listed as BuySaveRepeat, which is apparently an alias for ConceptConcept, a Florida corporation in Clearwater, Florida. 49) Tax. By selecting “Accept all” you allow Back Market and our partners to use cookies and to share your data for all these purposes. Troubleshooting & setup. I’m very happy with my iphone 12, I plan to tell my friends and family about Back Market. In which cases can I get a refund? You’re free to change your mind about yo Refurbished laptops and computers. Trade-in. Business Started: 2/23/2018. In the case of an order for several Our 30-day return policy. Check purchases should be given back as Cash. Return policies can also vary, although you do have 14 days for EU purchases. Black Market’s privacy policy applies to any personal information you provide as part of the returns process In store purchases. Select your favorite Whole Foods Market as the drop-off location. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in Sep 20, 2023 · Contact Back Market Customer Care; Log in to your Back Market account and go to "My orders" > “Ask for help”. Receipt reflecting form of payment as cash, debit or electronic check required. I would always go for back market than market place for electronics. Warranty & Protection Plan. An ID is required for all returns without a receipt. • Excellent: The best condition Gazelle has to offer. To request return information, contact the third-party seller within 14 days of receipt. Following their return policy, I sent it back in hopes of receiving a replacement or repair. Sell your Apple iPhone XR. If you're shipping to a country outside the U. I would suggest getting your screen replaced by the company that you bought it from or return it entirely. Business Details. Jul 13, 2020 · There are two receipt options: paper receipt or digital receipt. Reply reply. If the battery capacity falls below 90% after the first 30 days of use and during the first 12 months of use, you are entitled to a repair. Just log in to your Back Market account > “My orders”. Then BackMarket could honor the posting. If you're having trouble finding your Protection Plan, file a claim by calling Asurion directly at (866) 550-0733. Date of experience: March 18, 2024. Nov 3, 2023 · Is it safe to buy from them? There are many opinions on the internet, so we’ll give you an honest review of Back Market, what the website is like to use, payment methods accepted, warranty, shipping, return policy, product variety, what buyers think of it, and whether or not you may find great deals on refurbished tech items. How do refunds work? What happens to my refund if my card expires or my bank account is closed? Why did I get a refund instead of a repair or replacement? How will I be refunded on orders made by credit or debit card? I ordered an item from BackMarket two weeks ago. The cost of this label will be paid by the Seller if the Buyer’s claim falls within the present Limited Warranty, and by the Buyer otherwise. I placed an order for a phone and what arrived was a device that was not only malfunctioning, but also in horrendous condition. Whole Foods Market accepts returns for products with a receipt within 90 days of purchase. The item came in but instead of a relatively new RX100-VII, it was an RX100-II, a older model with lower specs Product can be returned at any of our The Fresh Market locations. My return package wasn't received. I was a bit dubious as it was my first time using Back Market. Once the return has been processed by Back Market, your refund will show up on Affirm within 3-10 business days. Our app makes buying Verified Refurbished devices a breeze. Returns & refunds. Dec 21, 2023 · Kohl's stores also accept Amazon returns. In the event you used multiple forms of payment, your refund may be issued across all payment methods used. What is Back Market’s Return Policy? Back Market has a 30-day return policy and money-back guarantee in case you are unhappy with your product. To that end, Back Market will send a return label to the Buyer so that they can return their Product to the Buyer. Buy premium tech from a trusted refurbisher and save money. "Back Market" Your order number; The reason for the return (e. Returns If you would like to return or exchange an item, contact our client service team within 15 days. Other phones - Up to $400. If a device's battery does not meet the minimum of 85% battery health, it will be replaced with a new battery by the seller before it's listed and sold on Back Market. The screen and body of the device are in excellent condition. Quality Assurance Fee. Protection Plan coverage. Our passion has always been to make women feel beautiful. With a thorough vetting process for sellers, a minimum 1-year warranty, and a 30-day full refund policy, Back Market ensures legitimacy and customer satisfaction. 2) The packaging was incredibly good. The easiest way to contact Back Market Customer Care about your order is through your customer account. g. Disconnect your iCloud/Google/Samsung user account or eSIM. Step 6. Up to 70% off when compared to new products. Years in Business: 6. When you've reached the confirmation screen, the return process is now underway and we'll be in touch within 24 business hours. The […] Trade-in. The second one was fine and still is fine. 41 Union Sq W Fl 2, New York, NY 10003-3235. I don't want to risk my money for a product that is not what the website says it is Dec 27, 2023 · Return policies are the regulations that a shop establishes to govern how customers return and exchange undesired products. We want you to have peace of mind when making a purchase. , your order may be subject to import duties and taxes, which are levied once your package reaches your country. Tablets - Up to $1,000. Returns without a receipt: Over $10. Just log in to your Back Market account > "Orders" and select the "Ask for help" button next to the item you have a question about. Up to 70% off compared to new. Returns will be refunded to the same payment method that was used to make the purchase. November 2022. Sell your Apple iPhone SE 2020. Without a receipt Jun 28, 2023 · When you make a Back Market order, your total cost breaks down into 4 parts: The price of the item. Hello! Up to 2 business days for a refund. The 1-year warranty and its exclusions Find the best deals on refurbished phones, laptops, and tech at Back Market. However, I've seen a lot of unhappy customers making fun of Facebook Ads and leaving bad comments everywhere. Not even the delivery people could hurt that packaging. Express shipping costs (if selected) Cart total. 2. Can anything be done? Order cancellations What if I change my mind about the item within the first 30 days? I was charged for an order but I can't find it in my account; Why was my order cancelled ? Refunds How do refunds work? For orders made from July 1, 2020, you have a period of 30 days (starting from the date you received the item) to change your mind. Items with a value of $35 or more must be returned using a trackable shipping method. Please contact Black Market at sales@blackmarket. What do I need to know about the Protection Plan and 1-year warranty? Learn about all the ways to protect your device and get the most out of its second life. I would say the site itself is safe but you might need to be cautious with the sellers on the site. $0. Start your return at Amazon’s Online Return Center. Warranty & insurance. Whether you need a repair, want a refund, or want to extend coverage, Back Market covers your purchase with the protection you need. To summarize: Back Market is now a shortcut on my browser. 00-49. Our mission? To fight e-waste by giving expertly restored devices a second life. Just log in to your Back Market account > "Orders" > "Ask for help". For all other partnerships, drop us a line at: partnership@backmarket. A well-designed policy can set your business apart and lead to long-term success. Shipping is free in most European countries and the United States. com is damaged or defective, you can Contact & support. Back Market doesn’t possess the items sold on the website and app. Audio - Up to $270. Find the best deals on the Laptops. Nov 20, 2023 · Back Market has emerged as a popular online marketplace for refurbished electronics, offering customers an affordable and sustainable alternative to purchasing new devices. Back Market is a marketplace which means it’s a platform where various refurbishment businesses sell their inventory. Our team will get back to you as soon as possible. Reviewers satisfied with Back Market most frequently mention excellent condition, customer service, and new phone. 0-49. I also looked around but the phone is in PRISTINE condition- like brand new and nearly £500 cheaper than buying the same phone new. Contact & support. Note that if you got a partial refund, the banner won’t appear. You're able to return or replace items purchased in store at your nearest Walmart store within 90 days of receipt. In the event of a defect in product quality and damage in the product (the 'problem item'), you can return the problem item to us and exchange for a brand new replacement item (the ‘replacement’). Log in to your Back Market account and go to "My orders" > “Ask for help”. Free delivery, 1-year warranty, 30-day money back guarantee. . If you have to ask if it’s a scam, it probably is. If an end consumer seeks to return product that is not eligible to be returned to us under the Guidelines described above, please encourage the customer to contact our Customer Support Team directly at 1. When you make a Back Market order, your total cost breaks down into 4 parts: The price of the item. com May 8, 2024 · Returns and refunds policy. Returns Return instructions; Returns and refunds policy; My return package wasn't received. "return for repair", "return for withdrawal (cancellation)", etc. Members have 1 year to return unexpired, consumable products and 90 days to return non-consumable products for a full refund (minus shipping charges). Return Policy The type of credit given is determined by the method of payment used. Limits apply to returns without a receipt. One of them had a problem with the earpiece. Old devices still contain valuable raw materials. Place the device and its accessories in a sturdy box. Follow these instructions for fast and easy returns and refunds. Be sure there are no spaces, so it can't move around. We’ll send you an update in our Returns Return instructions; Returns and refunds policy; My return package wasn't received. Ship the returned product to us within 14 days of the customer return. Return policies are offered by retailers to help reduce customer risk and act as an incentive for product purchase. Jan 15, 2016 · White House | Black Market - No Problem 60 Day Return Policy Returns made within 60 days of purchase are graciously accepted! Merchandise must be unworn and unwashed, or defective. Check the specific seller’s policies carefully before purchasing. 4 stars from 1,540 reviews, indicating that most customers are generally satisfied with their purchases. Learn how to buy or sell refurbished phones, laptops, and other devices on Back Market, the leading marketplace for certified refurbished products. Feb 15, 2024 · Backmarket provides 12 months of warranty coverage, but this is from the individual refurbisher, not the Backmarket itself. Returns and refunds policy. Pack your device securely. Warranty extension. All batteries degrade over time, and this degradation is measured in two ways: State of Health (SOH) percentage and cycle counts. Amazing . 247. Merchandise returns and exchanges may be accepted (excluding “final sale” or “as-is” items, gift cards (except where required by law) and gift boxes) within 60 days of the date of purchase. If for any reason you are not delighted with your purchase at Sprouts, we’ll be happy to refund your money with a Jan 26, 2024 · 6 Return Policy Examples (+ Template) Effective communication and implementation of your return and refund policy, along with strategies to encourage store credit acceptance, can contribute to customer loyalty and a positive business reputation. You will need to give the tracking information to Back Market Customer Care. Still got questions? contact us here. Follow the prompts, answering the questions about your return. Game Consoles - Up to $325. Download the Back Market app. Questions about the return procedures for your order? Return instructions. Certified Renewed electronics have been refurbished directly by the brands that originally manufactured them or one of their authorized affiliates. Please find details regarding the return and refund policies for World Market below. 99. Get an offer on your old Smartphones today with Back Market We would like to show you a description here but the site won’t allow us. Family of Stores Merchandise Gift Card. For more information, and to avoid unnecessary delays, take a closer look at our return policy and then follow the steps below. In case We would like to show you a description here but the site won’t allow us. So we returned it and got a refund. Step 8. Back Market has a rating of 3. uk to offer Buyers the commercial warranty described below (the “Seller Warranty”). Please refer to the Marketplace Sellers Return Policy for details regarding refunds: See return details on the items listing page. They give you 30 days to return it IF nothings happened to it. nz as soon as possible after receipt if you believe you have received a faulty product from Black Market, describing the issue with your product and including details of your order. Your return must be postmarked within 30 days of the date you received the item. Post purchase, if the consumer changes their mind Return Policy. All you need to do is reach out to us. How good is Backmarket return/refund policy? I've been seeing some of the products on the official website, I admit that those prices are tough to beat. If you need help with a Back Market order, please first message us here. With our app, you can: - Shop for refurbished tech - Keep tabs on all your orders - Save your fave devices - Set price drop alerts - Track your order. We and our partners use cookies and similar tools to measure our site's audience, evaluate the performance of our ads, and show you personalized content and ads. Sell or trade in your Smartphones for fast and easy payment. 22 days ago. International Returns greater than $800 will Not sure what you need? Here's how to contact us for help. Warranty Certificate. S. Express shipping costs (if selected) Cart amount. 800. Enjoy friendly help from actual humans. 0414 or via email at customerservice@blackmarketlabs. If for any reason you are not delighted with your purchase at Sprouts, we’ll be happy to refund your money with a proper receipt. Once you receive your order, you have 30 days to return it to the seller. If you believe your item was damaged during We would like to show you a description here but the site won’t allow us. All products, unless otherwise specified, is covered by 90 days exchanges policy from the date of purchase (both day inclusive). You can see that the screen is a cheap replacement by the size of the bezel on the bottom. Was this article helpful? All phones sold on Back Market are tested and diagnosed, and each battery is checked to be at least 85% at the moment it's in your hands. Amazing Back Market. Damaged or defective items. Before shipping a return, photograph the item for your records. Learn about all the ways to protect your device and get the most out of its second life. Back up and/or transfer your data. For check and money order customers, please Choose the device you want to sell: iPhones - Up to $600. 📁. For items greater than $600, it is recommended to insure the item prior to return shipping. My wife and I needed replacement phones so we got ourselves 2 iPhone 7 from different sellers in BackMarket. Note that if you paid using a virtual card, it could take up to 45 days for a refund to appear on Warranty & insurance. Got my iPhone 12 a week ago everything's working looks great just a couple light scratches on the back really not noticeable the screen is perfect looks like new the phone looks like new. That's what we're about, and we strive for our customer service to be beautiful too. We couldn't hear phone calls. Payments made with: Cash/Debit/Electronic Checks: A refund will be made in cash. At this point I’ve already been refunded and it was over the weekend (which I work) so I couldn’t mail out the MacBook. Back Market - Help Center - USA Need help with an order? Find answers to your questions about shipping, returns, warranty, and more. We make sure as many parts as possible are reused, or that the item is donated to a non-profit, if still functional. Items do not need to be returned at the original store of purchase. However, some deliveries may take up to three weeks. For Questions or Concerns Contact our Guest Care department at 1-866-817-4367 or 336-389-5795, or 1) The phones arrived in better shape than expected nearly new condition. Walmart. To learn more about our return, refund and exchange policy, visit our Sprouts Policies Page . ). backmarket. Article 11. It was listed on their site as a Sony RX100-VII. Free shipping Cheap Laptops 1 year warranty 30 days to change your mind. Walmart generally accepts returns within 90 days of purchase and you don’t need a receipt if you do the return in a store. , ) Step 5. Items that are damaged, or do not have a Apr 29, 2024 · Find your purchase with your mobile number, email address, or Protection Plan order number (located in your purchase email from Asurion). How to Return an Item: Items purchased at a The Fresh Market location, can be returned at any of our registers. Back Market requires all Sellers that sell Products on its marketplace www. If the deadline has passed and you haven't received any updates, you’ll be refunded in full. Up to 3 business days for repairing items (except laptops and bulky items). We're still under the 1-year warranty. Prepare your item for its voyage. With a few exceptions, we will reimburse you for your returned items in the same way you paid for them. So, the model you see may be exactly the same, but sold by a different seller than the one you originally bought yours from. Share. Step 1. 2 of our General Terms and Conditions states: "The Consumer or Non-Professional Buyer may freely retract within a period of 30 days following receipt of the order. You’re free to change your mind about your order for any reason and cancel or return it within the first 30 days of receiving it. The company seems like a big and well known one in Euro area. Here are a few popular options for selling your smartphone: Sell your Apple iPhone 8. Date of experience: 25 May 2024 Here’s how that works: Register via this form to start the process of becoming a seller. 00 will receive a Kroger Co. As the holidays are coming up, Back Market notes that there may be delays due to inclement weather and high demand. See our General Terms & Conditions of sale for full details. What to do next WHITE HOUSE BLACK MARKET RETURN POLICY. Step 5. How to contact Back Market Customer Care. Some sellers may have a possible restocking fee (up to 20%). co. How will I be refunded on orders made by credit or debit card? How will I be refunded for orders made via PayPal? How will I be refunded on an order made via Affirm? See all 8 articles. Refunds. Confirm you’re eligible for a refund via our returns policy. They informed me they have no control over the vendors stock, but they would offer me a 5% discount for the inconvenience all this has caused. Check your email — you’ll receive a QR code from Amazon that will be Sep 14, 2021 · You can waive restocking fees goodbye! Any product sold and shipped by Newegg labeled with the 30-Day Hassle-Free Returns badge is eligible for free returns within 30 days with no restocking fees, free return shipping, and convenient drop-off locations for a simple, safe, and efficient purchasing experience. com with your order number, name, email address and request. Back Market Quality Assurance Fee (a maximum of 2% of the cart amount and a minimum of $0. 3) The follow-up from Back Market was immediate and thorough. Pack your item according to our instructions. Useful. That means that they come with official accessories and packaging, as well as the reassurance that these devices meet manufacturer quality standards perfectly. The delivery was on time and I really like the one month return policy which you do not get on marketplace. Step 7. The capitalized terms in this Seller Warranty have the meaning assigned to them (i) in this Seller Warranty when they are defined We're Back Market, the leading marketplace for refurbished devices. Check their ratings, return policy, and especially if it's new or refurbished. See full list on help. Just a few important things to be aware of: If you receive a wrong or defective item, are missing accessories, or if you change your mind about the item, you can ship it back for free. Jul 28, 2023 · What’s Back Market’s Shipping and Return Policy Like? Back Market offers free shipping depending on the purchase value and location. The customer is responsible for all return shipping costs and select restocking fees. Sign in to see your order history of past purchases and initiate online returns. To do so, please email blackmarketbcn@gmail. When doing so, try to give as much information as possible (shipping provider, tracking number, drop-off date, etc. Consumer. So CEX provides more peace of mind and certainty around warranties and returns. When returning an order, make sure to keep a record of the tracking information, particularly the carrier and the tracking number, for the return. The only bummer is that if you do end up having to return it you’d be phoneless for however long it takes, which was my concern. Cover all your bases from app to Z. pv ot uf ro oz la yn mt jj rv