Xfinity box stuck on welcome screen. Ours reliably gets by the first welcome on the second try. If you still find yourself having issues, please let us know and we can dig Feb 11, 2021 · The Flex box hangs up on the "Welcome Connecting to your entertainment experience" screen. Got the new box, fired it up and I get the welcome screen. Learn how to restart your Xfinity X1 TV Box as well as how the guide, settings and recordings will be impacted. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. I need a new box but stores are closed and I cannot reach a human by phone or Dec 7, 2023 · Email stuck loading. Jul 7, 2023 · Here are the detailed steps to direct message us: • Click "Sign In" if necessary. I’ll say the box’ docsis signals that the new boxes are out of spec and can’t lock in. Step 2 – Check if the TV is working. Going to the remote settings/device settings/Power Preferences/ “Restart” also got stuck on Boot like in the morning. I got info to come up on the bottom of the screen showing that it is connected toWiFi and showing it's MAC address. " I currently provide my own modem/router--is this the issue? Jul 8, 2023 · What really works is to power cycle the box and set a 4 minute timer. Nothing works. 4K Messages. Jan 28, 2022 · Click "Sign In" if necessary. Reconnect it again after 10 mins. • Click the "Peer to peer chat" icon. Set it up, hardwired xi6, xpod, and verizon network extender. Powering up. Enter 9-8-1 on the remote. 0. After, both May 25, 2020 · 6908527. May 1, 2023 · Issue 1: Xfinity Flex Not Turning On. Jun 22, 2023 · Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) Click the "New message" (pencil and paper) icon; Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. It just started working. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. Despite getting a notice both in chat and on the phone that I would not be receiving a call back, I did get a call from an agent about 90 minutes later. Ever since then, when I turn on the TV, all I get is a blank screen. See full list on thedroidguy. Learn how to check your connections, restart your TV Box or Flex device, and reset your modem/gateway if your X1 or Xfinity Flex streaming TV Box is stuck on the Welcome screen. I should of known something was going wrong with it when I turned my tv on it would be fuzzy and take a minute to finally get a picture so if this is something your experiencing its time for new box. You should now see the Xfinity welcome screen. 3. 1. " Same coax, nice and tight. Xfinity Flex is stuck on a black screen. To get started, please send us a [Modmail]( https://comca. About four days ago, my X1 DVR box died. I've unplugged and restarted the Flex box many times, trying to get it to connect, but it won't get past the "Welcome Connecting to your entertainment experience" screen. Reattach the power cable and power on the Xfinity box. Once activation is complete, the TV will go directly to live TV programming. Dec 23, 2021 · The most common solution is to reset the Xfinity TV that is stuck in one channel. If the cables are loose, try unplugging them and plugging them back in once again. ” boot screen. Question • Updated. May 7, 2020 · It seems to be a common issue with Xfinity Set top boxes. To . I've tried this on multiple devices and browsers and get the same issue. I just got this streaming box a Dec 22, 2022 · If you’re an Xfinity TV customer and you’ve been stuck on the welcome screen, don’t worry – you’re not alone. st/33FSq4X Copy ) message with your first and last name, along with your physical address. This can be internal to your home (untight cable end connections) or outside between your home and the Comcast ground pod or in Activation process. screen. I plugged everything in correctly, it powered up but rotates between the "Welcome. Thi Mar 30, 2022 · Ways exist on how to fix the problem without spending time on the phone with customer service. If you’re an Xfinity customer and you’ve been stuck on the welcome screen, there’s a fix. Step 1 – check for power. Using the restore default button. According to Comcast, the problem is caused by a “server issue. If you are still having issues with your cable box you can try restarting it using the methods listed in the following link: Restart Your X1 TV Box. Wait approximately 60 seconds. Boots up to language screen. Now you can check if the channel can be changed. Cable box seems stuck on the "Welcome -- Connecting to your entertainment experience". The other 3 boxes in the house do show the pairing screen but the new box does not respond. It has been stuck on this screen all day. If it doesn’t appear after a few minutes, restarting your television or X1 box may be necessary. • Click the "New message" (pencil and paper) icon. You may see a black screen whenever you connect Xfinity Flex to your TV. Not sure if it's related, but a new gateway Dec 22, 2021 · My Xfinity box had no prior problems but after a power outage at my house after the power resturned my Xfinity xg2v2-p box now flashes Blue and goes to the welcome screen. The System Refresh feature can only be used once within a 24-hour period, so if you continue to experience issues, you can Schedule a Call to have a specialist troubleshoot your issues. Plug the power cord back into both your X1 box/router, and the wall outlet. Click the "New message" (pencil and paper) icon. 5. For the past month like many of you each morning the Xfinity box was stuck on Boot and the tv was on the welcome screen. The box normally takes 3 minutes to get past the first welcome screen and it will reboot some time later if not. I'm sorry you are having issues with your cable box, you have reached the right place for help! Let's get this resolved so you can enjoy your cable services. Once this is done, wait a full minute and plug the power cord back in. Hello u/BabaComm1981, thanks for reaching out for help on Reddit! Nov 8, 2022 · New X1 box in "Welcome" screen reset loop I just picked this box up on 11/5, and a day and a half later it froze while watching TV. Allow a 10-15 minute interval before reconnecting the power cable. Came back 15 minutes later and was still at the welcome screen. May 29, 2022 · This started a few days ago and our tv screen shows a message saying to call customer service, and when we did they tried to restart the tv box, but it didn't work. Oct 3, 2022 · If you are still having issues with your TV being stuck on the welcome screen I would recommend starting with unplugging your modem and TV box for at least 30 seconds. Feb 18, 2020 · This is the procedure I used. I’ve checked all of the connections too. New comments cannot be posted and votes cannot be cast. Step 1: Click on the Power button. Don't Oct 8, 2023 · Here’s how you can reset your TV: Locate the power button on your TV or the remote control. Apr 14, 2020 · My box in my room is stuck on the welcome screen, I have unplugged and reset. Jul 22, 2023 · here is the loop I am stuck in -> Xfinity sign on screen -> enter activation code, or use QR code -> the screen refreshes and takes me to the black “welcome “screen, but says that I need to be on my home Wi-Fi network -> clicking OK takes me right back to the main XFINITY sign on screen. Hello @user_9311ad! Thanks so much for taking a moment out of your day to leave a post on our community forum. It had been a working for a few years but I turned the TV on one day and it was stuck on that screen. May 1, 2014 · 2023-Dec-8 7:45 pm. To reset your Xfinity Cable box, you will need to unplug the power cord from the back of the box. In the meantime, there are a few things you can try to get your TV up and running again. Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. Enter the last four digits of any phone number listed on your Xfinity account. I'm trying to set up my Flex box and it's stuck on the screen that says "Welcome. Stuck on the welcome screen with 4k box. Voice guidance is a life saver for some customers but it can definitely be a nuisance when you don't need it! What buttons have you tried on the Jul 10, 2023 · Having trouble getting your Xfinity stuck on the welcome screen? Learn how to troubleshoot and resolve the issue. With no fix and because the problem became for frequent , I decided two months ago to replace the XG1V4 box. I checked through the app, and it says no problem. Connected ok. The phone message says that there is an outage in my area and they are working on it May 28, 2024 · The channel might not change, the image might be frozen, the playback features may not work, and so on. Detach the device. I see the "Welcome" screen everytime, and wait a couple of minutes for the programming to come on the TV. Step 3 – Check the connections. on your set top xfinity stuck on welcome screen. what you are describing is that the set top box reboots trying to get a good connection. Once the TV restarts, check if the “Welcome” message is displayed correctly. I unplugged the power for 30 secon If you're experiencing the Xfinity welcome screen stuck issue, here are some quick fixes to get your service up and running again. New hdmi cable (not that it makes much difference). I’ve unplugged it numerous time, once for 3 hours, and nothing works. Sep 4, 2020 · Cable connections are strong. Turn off the TV. Jun 24, 2023 · Restart using the power cord. Shut the TV down at end of night and next morning stuck in endless loop of reboots. May 1, 2023 · Fix 1: Restart the Xfinity Box. On the first service appointment the Tech never showed. May 18, 2021 · Fixed Boot reset problem. My cable box is stuck on the welcome screen. I got my new Flex box for my new apartment and got all set up and even started watching a movie with it. Here’s how to do it: While Powering ON the device, press and hold the WPS button on the XiOne box for 10-15 seconds. Back to Top Remote Control Setup and Pairing. To get started, please send us a Modmail message and include your full name and service address, so we can assist you. Once your box is back on, you may need to Sep 11, 2022 · We know some Xfinity Flex customers may be seeing three dots on-screen or are stuck on the Welcome screen or in a restart loop. Wait 30 seconds. One of the best ways to fix an Xfinity (X1) Flex stuck at the welcome screen is to restart the device. I haven't logged onto my email in over a year. To do this, please see our remote pairing instructions. Any suggestions to get it to finish setup. You can’t get to the homepage or anything other than view the settings. Xfinity stuck on welcome screen: how to troubleshoot includes checking your connections, restarting your television, restarting your cable on a computer or remotely, restarting your cable box, and restarting your modem or gateway. 3 years ago. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Press xfinity and info keys, get green light but get no pairing screen with pairing code. Contact Xfinity for further assistance if you need help. Press the settings button until the light turns green. ” The company says it is working to resolve the issue as quickly as possible. Back Dec 29, 2020 · The X1 boxes need a better, cleaner signal to the box than the old Motorola does. If you’re having trouble using the last four digits of a phone number, you can select the Verify another way button to verify via text message or by entering your account After your TV Box has beenconfigured, you'll see the xfinity logo. I have tried rebooting multiple times and it’s still stuck. More nightmare. Involving many hours of troubleshooting on the phone with tech support in hopes of a software fix. The only thing on the display is a lower case t. Mar 1, 2024 · Follow these steps: 1. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. There are a few things you can try to get back up and running. Release the power button and wait for the TV to turn off and then back on. Step 3: click the UP and DOWN buttons together. Issue 7: Xfinity Flex Remote is Not Working. First, unplug your set-top box from power for 30 Restarting your xfinity equipment is the quickest and easiest way to fix the welcome screen issue. Got a network switch today to hardwire new xi6 box. Do anyone know how to fix this problem? Jan 30, 2021 · Had to exchange my old box for a new one today, but the new one gets stuck on the Welcome screen. Bienvenue. Apr 1, 2020 · Hello, For over a week now our Xfininity X1 box has been stuck at ,"Welcome Powering Up. •. May 11, 2024 · Box is stuck in Welcome mode. Welcome to our community forum, @user_08ca1b! You've reached the perfect place to get help with any questions or concerns you have about your Xfinity service. com Are you frustrated with your Xfinity device being stuck on the welcome screen? You’re not alone. Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The wires were checked and all tightened and I restarted it by taking the power out. Step 2: plug it back to restart. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Wait for at least 30 seconds. Streaming is working from the TV box but it will not connect from my PC it is stuck on the "Now connecting to your entertainment experience" screen I have restarted the complete network and tried connecting from multiple PC's. I am using an my own modem & router. Hello, @user_0d1246! Thanks for reaching out to us on our Forums! I hope you are doing well. Aug 9, 2023 · Press the Xfinity button on your remote control. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. This common issue can be a source of annoyance, but fear not Sep 15, 2023 · To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Jun 29, 2023 · Here are the detailed steps to direct message us: • Click "Sign In" if necessary. It has happened here twice now in the last two months. xfinity stuck on welcome screen. When I log onto the xfinity site and select the email option I'm stuck on the page with the "Welcome to Xfinity Connect We are now loading your email" message. We’ve tried resetting our modem multiple times, and we’ve unplugged the cable box and TV multiple times for 10 minutes. This was a small xiD box used in bedroom I took it back to a Comcast store and received a new box all is good now . The light flashes blue, then just turns odd. 8K Messages. So, if you are not able to fulfill your entertainment cravings because the device is stuck at the home screen, then worry not, as a simple restart is enough to fix the issue. Tried 2 X1 remotes. Then press the AB button for five seconds. Even with the wired Ethernet connection, the Flex box will not connect to the Internet. Ensure the HDMI cable is on the May 4, 2020 · I returned the box for a new one at the Xfinity store and it's working now. Many Xfinity TV customers have reported this issue, and Comcast is working on a fix. Seems to be loading & the screen goes black, a No Signal message & sometimes I'll get the "Welcome -- connecting" screen again. If you have questions about your services, we're here to answer them. I can assist with troubleshooting and activating your Xfinity Flex box. Feb 9, 2020 · Sunday, February 9th, 2020 11:00 AM. My Xumo Streaming Box is Stuck on Settings Page : r/Comcast_Xfinity. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Feb 13, 2024 · This can reset the cable box and resolve temporary glitches that may be preventing it from powering on. The "Xfinity Support" graphic replaces the "To:" line Oct 20, 2023 · Stream not connecting. Type your message in the text area near the bottom of the window. Hope you are now with a clear idea to get out of the troubles of the welcome screen stuck on Xfinity streaming tv box Reconnected all the cables and power and left it to do its thing. Xi6 set top box will not turn on. Screen keeps going to Welcome and languages and turns off again. Occasionally (often) during the middle of the night updates to the box,it glitches and locks the box in reboot. Press & hold the power and wait a moment when the TV finally powers off. k890 posted about the same problem, and an Xfinity employee responded saying that the box was damaged and that they need a new one. I replaced my old set top box with a Xi6 in October of last year. Cable stuck on welcome screen. Feb 2, 2024 · Is your Comcast TV stuck on the welcome screen? Watch our step-by-step troubleshooting guide to quickly fix the issue and enjoy uninterrupted viewing. Once the modem is back online go ahead and try and turn the TV box back on and see if you progress past the welcome screen. 4. Once the System Refresh has been completed, your TV Box will return to live TV. Having to reboot constantly. Jul 3, 2021 · My xfinity box is stuck in the process of updating to new software and will not exit no matter how many times I unplug it to reset it. Jan 29, 2024 · After two years of problems with my 4k XG1V4 DVR box. For some reason, I didn't need to press/ enter 981 following the pressing of the AB buttons. I’ve tried sending a signal and it says it can detect the box. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. However, the next day when I turned it on the welcome screen was the only thing that was displayed. Mar 4, 2020 · is the flex box an Xi5 or Xi6 wireless? you can connect via ethernet if so to the gateway/modem. Help! My Xumo Streaming Box is Stuck on Settings Page. This waiting period ensures a complete reset of the box. I’m stuck on the screen that states “select your language”, my remote won’t do anything. XG1v4 stuck in Welcome boot loop. " screen. Two restarts, no difference. Apr 28, 2023 · XfinityChelseaB. Plug the cords back in, starting with the modem, and wait for your equipment to start up. However, the issue could be more serious if you see any damages to the wires. When I reset the box (unplug the power) I get the normal messages of "Welcome. After reconnected, I came back to another welcome screen 10 minutes later. It keeps doing this cycle without any progress ever being made. Step 1: Disconnect the cord connecting the cable box. I contacted Xfinity Support but the representative was not able to resolve the issue and wanted to send a technician out. The X1 Welcome screen will appear after the TV Box restarts. Bienvenue Aug 29, 2022 · As a result, you can apply these troubleshoots to all those models similarly on whatever the model you are using such as; Xfinity X1, Xfinity Flex, Xfinity RDK-03005, and similar others. The blue screen says "preparing your box for new s May 19, 2020 · Set top box arrived. Step 2: hold the power and hold the buttons. Start Here. If it does not go to the second welcome after 4 min, power cycle the box again. I've unplugged the box, reset the box, reset the gateway -- all with the same results. Issue 6: Xfinity Flex Stuck on Black Screen Glitch. Here are the steps to restart your equipment: Unplug the power cords from the back of your modem and router. Mar 23, 2022 · Official Employee. Use the number keys or directional pad on your remote to enter numbers. Archived post. Issue 2: Xfinity Flex Is Not Connecting to Wi-Fi. You may need to press the “Power” button on top of your box or remote to turn it on after you have plugged it back in. This may take a few minutes". Unplug the power cord from both your X1 box/router, and the wall outlet. I have unplugged the set top box for 30 seconds, and I have checked all connections. Dec 27, 2020 · X1 box stuck on Welcome screen. I waited a while and it never changed. Issue 4: Apps are Not Loading on Xfinity Flex. Please advise. Make sure all the connectors are in as tightly as possible. Apr 1, 2024 · To determine whether the secondary boxes would continue to provide all functionality (live TV, ability to record & access to all our recordings, access to On Demand programming) with the XG1v4 powered off--rather than just stuck at the "Welcome" screen--I powered off the XG1v4 box about a week ago. Box don’t seem to May 7, 2020 · Hi I need advice or help on this situation I have in my X1 cable box still having issues with no signal cable Xfinity Welcome Screen Stuck: Quick Fix Guide If you’re an Xfinity customer and you’ve been stuck on the welcome screen, don’t worry. I was told that I needed a new X1 DVR Box to be able to receive all the services I'm paying for. Here are the steps you need to Xfinity box frozen on welcome screen. After waiting about 60 seconds, reconnect the box to allow it to reboot fully before attempting to turn it on again. I turned on my tv and this was there. Issue 5: Xfinity Flex Stuck on Welcome Screen. Press and hold the power button for at least 10 seconds. The "Xfinity Support" graphic replaces the "To:" line. If you have exhaustively applied the above methods when your Xfinity Box says Boot and you are still out of cable, then you will need to contact the Xfinity team directly. • Click the "direct messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. I saw user_C. Bienvenido. 2. Aug 28, 2022 · Click the "Peer to peer chat" icon. Our cable box keeps restarting on its own and then gets stuck on the black “welcome screen. etc", and then an unusual message something like "you caught Apr 9, 2020 · 4 years ago. Apr 2, 2022 · First things first, you should check are the wires that are plugged into the back of the box. . Watch on. Had a refresh signal sent. I’ve tried unplugging and all of that but it’s just the settings page. Solved. Upon restart, the box was stuck on the "Welcome. steps to unplugged and re-plugged: Unplug the Xfinity cable box from the power outlet. The new X1 DVR Box was received but it's stuck on the Welcome screen during setup. ” This has been happening multiple times a day for the last couple months. It won't go past that screen. Learn how to resolve this common problem and get back to enjoying your TV. Sep 12, 2022 · We know some Xfinity Flex customers may be seeing three dots on-screen or are stuck on the Welcome screen or in a restart loop. Our internet is fine but we can’t get the TV past the Jan 6, 2024 · Cable box stuck on welcome. Press & hold the power button for a minimum of 30 sec. I've tried calling but never get through because everyone is working remote now. January 9, 2022 Jul 26, 2020 · I have the Flex box connected directly to my router via an Ethernet cable. Here are some things you can try to fix the problem: Ensure you have plugged all power cables into a working power outlet for the TV and Xfinity box. Jun 24, 2023 · I came home today around 4:00 PM and turned my tv on. To resolve this issue, you’ll need to perform a factory reset of your streaming TV Box. A subsequent power down reset resulted in a welcome screen that starts in standard definition, changes to high definition, the box then resets and the same sequence again. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot". Apr 17, 2020 · 1Pst on main X1 Box (DVR) Well, I am going to post this here since phone support is absolutely useless. If the status light blinks blue twice, the pairing for the remote has been turned off. Disconnect the power cable from the rear of the Xfinity box. Jul 24, 2021 · Click the "direct message" icon. Then it flashes back and goes to the update screen where it is stuck at 0%. Mar 4, 2024 · 5. I have already done the a+d buttons with the password which turned it blue. The first thing you have to do is to check if the television and the box are receiving power. Official Reply. You can press either the right or left arrow buttons to display the settings then press OK. What fixed this was going to the iPhone app “Xfinity My Account” then Jun 6, 2020 · Stuck on welcome screen. Mar 21, 2020 · Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. The display showed the “Welcome. No VPN to interrupt and still no luck. Just keeps repeating that cycle. I've unplugged and plugged the system back in a few times. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. Jun 7, 2021 · It can get as far as the “software update” screen with the Ethernet cord plugged directly to the box but if I plug the coax cable it just restarts the box over and over, never making it past the welcome page. Changed out the HDMI and coax cables and let it run again after letting the 4k Box sit unattached for a few minutes. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. this is usually due to high noise or low signal levels of the connection via coax to their server. Nov 17, 2021 · 3. The next step to set up your X1 TV Box is to pair your Xfinity Voice Remote with your TV Box. That worked!! Thank you, I did the same thing like 20 times but I never aimed it to the box must of worked now 🙂 thank you. Issue 3: Xfinity Flex Keep Disconnecting. Read now. "Welcome. Check that all connections are not loose. Another message indicated that Xfinty had to Nov 11, 2020 · Nearly every time I tunr on my TV, the X1 turns on and starts to boot up. Powered off, restarted, still on the "Welcome. I’ve never had this problem before in my 2 years, it’s stuck on the welcome screen and it was totally fine earlier in the day when I watched tv but when I turned it on it was stuck on the welcome screen. jwvzhjurdvwqasboqwhr
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